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  • The World of Customer Service

    Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact and potential of today's social media. Future and practical professionals also gain new insights on establishing their own personal customer service habits for success in all areas of business.

    • Brand: Brand: Cengage Learning
    • ASIN: 0840064241
    • Part No: YES9136734

  • Wanko's Warehouse

    • ASIN: B009G4FT2A

  • Customer Service: Career Success Through Customer Loyalty (6th Edition)

    Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

    • ASIN: 0133056252

  • Customer Service Skills for Success - Standalone Book

    NOTE: This book is a standalone book and will not include any access codes. Recipient of the 2017 Textbook and Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States.Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The sixth edition of Customer Service Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers, case study scenarios and activities to help you apply concepts learned to real-w...

    • ASIN: 0073545465
    • Part No: 9780073545462

  • The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

    Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.In short, imagine a workplace culture where employees were absolutely obsessed with customer service.The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You’ll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service.Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction.Praise for The Service Culture Handbook:"The Service Culture Handbook provides ...

    • ASIN: 0692842004

  • Customer Service

    • ASIN: B07WCKT2DY

  • Customer service representative Warehouse All-Inclusive Self-Assessment - More than 680 Success Criteria, Instant Visual Insights, Spreadsheet Dashboard, Auto-Prioritized for Quick Results

    The complete tool you need to an all-inclusive Customer service representative Warehouse Self-Assessment. Featuring more than 680 new and updated case-based criteria, organized into seven core steps of process design, this Self-Assessment will help you identify areas in which Customer service representative Warehouse improvements can be made. In using the criteria you will be better able to: Diagnose Customer service representative Warehouse projects, initiatives, stakeholders, groups and processes using accepted diagnostic standards and practices Implement evidence-based best practice strategies aligned with overall goals Integrate recent advances in Customer service representative Warehouse and put process design strategies into practice according to best practice guidelines With the Customer service representative Warehouse Self-Assessment and Scorecard you will develop a clear picture of which Customer service representative Warehouse areas need attention. In EVERY group, company, organization and department, unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions...

    • Brand: The Art of Service
    • ASIN: B07N8KM7BN
    • UPC: 032748247102

  • Customer Service Representative Warehouse a Clear and Concise Reference

    Customer service representative Warehouse A Clear and Concise Reference

  • OSHA Notice Sign - Customer Service Counter Is Open Today | Choose from: Aluminum, Rigid Plastic or Vinyl Label Decal | Protect Your Business, Work Site, Warehouse & Shop Area |  Made in the USA

    Make Sure You & Your Business are OSHA & ANSI Compliant.Is your business or work space 100% covered and up to code with current signage and labels? Never leave yourself exposed to lawsuits, fines, or reprimands - the integrity of your business and safety of others depends on it.Choose from Thousands of Signs.We have signs in all different shapes, sizes, and colors for almost every single business, workplace, manufacturing plant, production facility, or construction zone. Check out all our first aid signs, danger signs, keep door closed signs, electric panel hazard signs, storage signs, authorized personnel signs, lab chemicals signs and thousands more.Choose from: Aluminum, Rigid Plastic Signs or Adhesive Labels.Our signs are extremely durable yet flexible for even the most intense indoor or outdoor conditions. SignMission’s full color products are fabricated right here in the United States. Vinyl decals are equipped with super strong adhesive so that you can easily apply it to glass windows, aluminum, stainless steel, sanded wood, plexiglass and many more materials and sidings. Aluminum & rigid plastic signage materials are the perfect choice for mounting on walls, doors, fences, construction and caution areas. All of our materials surpass industry standards and will provide years of durability and longevity.6 Month 100% Money Back Guarantee.Thousands of happy and satisfied businesses worldwide have turned to SignMission for all of their sign needs no matter what industry they’re in or what compliance needs they have. In the highly unlikely chance that you’re not 100% satisfied with your new sign or decal then simply send it back for a full refund or replacement within 6 months of the ship date.Go ahead order your Notice Sign Today!

  • OSHA Notice Sign - New Customers Sound Horn For Service If | Choose from: Aluminum, Rigid Plastic or Vinyl Label Decal | Protect Your Business, Work Site, Warehouse & Shop Area |  Made in the USA

    Make Sure You & Your Business are OSHA & ANSI Compliant.Is your business or work space 100% covered and up to code with current signage and labels? Never leave yourself exposed to lawsuits, fines, or reprimands - the integrity of your business and safety of others depends on it.Choose from Thousands of Signs.We have signs in all different shapes, sizes, and colors for almost every single business, workplace, manufacturing plant, production facility, or construction zone. Check out all our first aid signs, danger signs, keep door closed signs, electric panel hazard signs, storage signs, authorized personnel signs, lab chemicals signs and thousands more.Choose from: Aluminum, Rigid Plastic Signs or Adhesive Labels.Our signs are extremely durable yet flexible for even the most intense indoor or outdoor conditions. SignMission’s full color products are fabricated right here in the United States. Vinyl decals are equipped with super strong adhesive so that you can easily apply it to glass windows, aluminum, stainless steel, sanded wood, plexiglass and many more materials and sidings. Aluminum & rigid plastic signage materials are the perfect choice for mounting on walls, doors, fences, construction and caution areas. All of our materials surpass industry standards and will provide years of durability and longevity.6 Month 100% Money Back Guarantee.Thousands of happy and satisfied businesses worldwide have turned to SignMission for all of their sign needs no matter what industry they’re in or what compliance needs they have. In the highly unlikely chance that you’re not 100% satisfied with your new sign or decal then simply send it back for a full refund or replacement within 6 months of the ship date.Go ahead order your Notice Sign Today!

  • OSHA Notice Sign - Customer Service Counter Is Open Today | Choose from: Aluminum, Rigid Plastic or Vinyl Label Decal | Protect Your Business, Work Site, Warehouse & Shop Area |  Made in the USA

    Make Sure You & Your Business are OSHA & ANSI Compliant.Is your business or work space 100% covered and up to code with current signage and labels? Never leave yourself exposed to lawsuits, fines, or reprimands - the integrity of your business and safety of others depends on it.Choose from Thousands of Signs.We have signs in all different shapes, sizes, and colors for almost every single business, workplace, manufacturing plant, production facility, or construction zone. Check out all our first aid signs, danger signs, keep door closed signs, electric panel hazard signs, storage signs, authorized personnel signs, lab chemicals signs and thousands more.Choose from: Aluminum, Rigid Plastic Signs or Adhesive Labels.Our signs are extremely durable yet flexible for even the most intense indoor or outdoor conditions. SignMission’s full color products are fabricated right here in the United States. Vinyl decals are equipped with super strong adhesive so that you can easily apply it to glass windows, aluminum, stainless steel, sanded wood, plexiglass and many more materials and sidings. Aluminum & rigid plastic signage materials are the perfect choice for mounting on walls, doors, fences, construction and caution areas. All of our materials surpass industry standards and will provide years of durability and longevity.6 Month 100% Money Back Guarantee.Thousands of happy and satisfied businesses worldwide have turned to SignMission for all of their sign needs no matter what industry they’re in or what compliance needs they have. In the highly unlikely chance that you’re not 100% satisfied with your new sign or decal then simply send it back for a full refund or replacement within 6 months of the ship date.Go ahead order your Notice Sign Today!

  • OSHA Notice Sign - Customer Service Department Muster Area | Choose from: Aluminum, Rigid Plastic or Vinyl Label Decal | Protect Your Business, Work Site, Warehouse & Shop Area |  Made in the USA

    Make Sure You & Your Business are OSHA & ANSI Compliant.Is your business or work space 100% covered and up to code with current signage and labels? Never leave yourself exposed to lawsuits, fines, or reprimands - the integrity of your business and safety of others depends on it.Choose from Thousands of Signs.We have signs in all different shapes, sizes, and colors for almost every single business, workplace, manufacturing plant, production facility, or construction zone. Check out all our first aid signs, danger signs, keep door closed signs, electric panel hazard signs, storage signs, authorized personnel signs, lab chemicals signs and thousands more.Choose from: Aluminum, Rigid Plastic Signs or Adhesive Labels.Our signs are extremely durable yet flexible for even the most intense indoor or outdoor conditions. SignMission’s full color products are fabricated right here in the United States. Vinyl decals are equipped with super strong adhesive so that you can easily apply it to glass windows, aluminum, stainless steel, sanded wood, plexiglass and many more materials and sidings. Aluminum & rigid plastic signage materials are the perfect choice for mounting on walls, doors, fences, construction and caution areas. All of our materials surpass industry standards and will provide years of durability and longevity.6 Month 100% Money Back Guarantee.Thousands of happy and satisfied businesses worldwide have turned to SignMission for all of their sign needs no matter what industry they’re in or what compliance needs they have. In the highly unlikely chance that you’re not 100% satisfied with your new sign or decal then simply send it back for a full refund or replacement within 6 months of the ship date.Go ahead order your Notice Sign Today!

  • OSHA Notice Sign - New Customers Sound Horn For Service If | Choose from: Aluminum, Rigid Plastic or Vinyl Label Decal | Protect Your Business, Work Site, Warehouse & Shop Area |  Made in the USA

    Make Sure You & Your Business are OSHA & ANSI Compliant.Is your business or work space 100% covered and up to code with current signage and labels? Never leave yourself exposed to lawsuits, fines, or reprimands - the integrity of your business and safety of others depends on it.Choose from Thousands of Signs.We have signs in all different shapes, sizes, and colors for almost every single business, workplace, manufacturing plant, production facility, or construction zone. Check out all our first aid signs, danger signs, keep door closed signs, electric panel hazard signs, storage signs, authorized personnel signs, lab chemicals signs and thousands more.Choose from: Aluminum, Rigid Plastic Signs or Adhesive Labels.Our signs are extremely durable yet flexible for even the most intense indoor or outdoor conditions. SignMission’s full color products are fabricated right here in the United States. Vinyl decals are equipped with super strong adhesive so that you can easily apply it to glass windows, aluminum, stainless steel, sanded wood, plexiglass and many more materials and sidings. Aluminum & rigid plastic signage materials are the perfect choice for mounting on walls, doors, fences, construction and caution areas. All of our materials surpass industry standards and will provide years of durability and longevity.6 Month 100% Money Back Guarantee.Thousands of happy and satisfied businesses worldwide have turned to SignMission for all of their sign needs no matter what industry they’re in or what compliance needs they have. In the highly unlikely chance that you’re not 100% satisfied with your new sign or decal then simply send it back for a full refund or replacement within 6 months of the ship date.Go ahead order your Notice Sign Today!

  • OSHA Notice Sign - Customer Service Counter Is Open Today 14" X 10" Decal Protect Your Business, Construction Site, Warehouse

    Make Sure You & Your Business are OSHA & ANSI Compliant.Is your business or work space 100% covered and up to code with current signage and labels? Never leave yourself exposed to lawsuits, fines, or reprimands - the integrity of your business and safety of others depends on it.Choose from Thousands of Signs.We have signs in all different shapes, sizes, and colors for almost every single business, workplace, manufacturing plant, production facility, or construction zone. Check out all our first aid signs, danger signs, keep door closed signs, electric panel hazard signs, storage signs, authorized personnel signs, lab chemicals signs and thousands more.Choose from: Aluminum, Rigid Plastic Signs or Adhesive Labels.Our signs are extremely durable yet flexible for even the most intense indoor or outdoor conditions. SignMission’s full color products are fabricated right here in the United States. Vinyl decals are equipped with super strong adhesive so that you can easily apply it to glass windows, aluminum, stainless steel, sanded wood, plexiglass and many more materials and sidings. Aluminum & rigid plastic signage materials are the perfect choice for mounting on walls, doors, fences, construction and caution areas. All of our materials surpass industry standards and will provide years of durability and longevity.6 Month 100% Money Back Guarantee.Thousands of happy and satisfied businesses worldwide have turned to SignMission for all of their sign needs no matter what industry they’re in or what compliance needs they have. In the highly unlikely chance that you’re not 100% satisfied with your new sign or decal then simply send it back for a full refund or replacement within 6 months of the ship date.Go ahead order your Notice Sign Today!